1. Introduction
MK Computers LLC (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of our clients’ information. This Privacy Policy describes how we collect, use, store, and safeguard information when you interact with our website, services, and support systems.
By using our services or accessing our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect information necessary to provide IT services, support, and business operations.
A. Personal Information
- Full name
- Phone number (including 772-626-5360 for business contact reference)
- Email address
- Physical address
- Billing and payment information
B. Technical Information
- IP address
- Device identifiers
- Operating system and hardware details
- Network configuration data
C. Service-Related Data
During service or repair, we may have access to:
- Files stored on your device
- System logs and diagnostic data
- Backup data or recovery data
⚠️ We only access data necessary to perform requested services.
3. How We Use Your Information
We use collected information to:
- Provide computer repair and IT services
- Diagnose technical issues
- Install, configure, and secure systems
- Provide cybersecurity, backup, and network solutions
- Process payments and invoices
- Communicate with customers regarding services
- Improve our services and customer experience
4. Data Access & Confidentiality
MK Computers LLC treats all customer data as confidential.
- We do not access personal files unless required for service
- We do not copy, transfer, or use customer data for any purpose other than completing requested work
- All technicians are expected to maintain strict confidentiality
5. Data Storage & Security
We implement reasonable administrative, technical, and physical safeguards to protect your data, including:
- Secure systems and networks
- Limited access to sensitive data
- Antivirus and cybersecurity protections
- Encrypted storage where applicable
However, no system is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain information only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Maintain business records
Customer devices and data are not retained after service unless explicitly requested (e.g., backups).
7. Third-Party Services
We may use third-party services for:
- Payment processing
- Cloud backup solutions
- Software tools and diagnostics
These providers may have access to limited data necessary to perform their services and are expected to maintain appropriate security standards.
8. No Sale of Personal Information
MK Computers LLC does not sell, rent, or trade customer personal information to third parties.
9. Cookies & Website Tracking
Our website may use cookies and similar technologies to:
- Improve user experience
- Analyze website traffic
- Enhance functionality
You can control cookie settings through your browser.
10. Customer Responsibilities
Customers are responsible for:
- Backing up important data before service
- Providing accurate information
- Understanding risks associated with data loss during repair
MK Computers LLC is not responsible for pre-existing issues or data loss unless caused by negligence.
11. Limitation of Liability
While we take every precaution to protect your data:
- We are not liable for data loss due to hardware failure, pre-existing damage, or unforeseen issues
- Customers acknowledge inherent risks in data recovery and repair services
12. Children’s Privacy
Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children.
13. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on our website.
14. Contact Information
If you have questions regarding this Privacy Policy, please contact:
15. Data Loss & Service Risk Disclosure
MK Computers LLC provides diagnostic, repair, upgrade, cybersecurity, and data-related services that may involve inherent risks to customer data.
By requesting and authorizing service, you acknowledge and agree to the following:
- Data loss may occur during the course of diagnostics, repair, hardware replacement, software installation, virus removal, or system optimization
- Storage devices (including hard drives and SSDs) may fail without warning during service
- Malware or system corruption may already exist and contribute to data loss
Customers are solely responsible for maintaining a complete and current backup of all data prior to service.
MK Computers LLC does not guarantee the preservation or recovery of data under any circumstances.
To the fullest extent permitted by law, MK Computers LLC shall not be held liable for:
- Loss of data
- Loss of revenue or business interruption
- Loss of programs, files, or information
- Any indirect, incidental, or consequential damages
Data recovery services, if requested, are provided on a best-effort basis only and are not guaranteed.